How We Work
At Five Star Outdoors we are a tight-knit, family owned business who pride ourselves in how we’re remembered by our many satisfied customers. We provide good old-fashioned customer service and believe that our word, and a handshake (or an elbow bump), still means something.
In 2010, Laurie Mallia sought to improve the outdoor lifestyle market and opened the original Five Star Spas – a boutique backyard retailer. For five years, Laurie and his small team grew the business and expanded into a plethora of products and services including gazebos, outdoor kitchens, and saunas.
Five Star Spas expanded into Five Star Outdoors and incorporated other products such as outdoor blinds and roller shutters. Our focus at Five Star Outdoors is on improving the ambiance of Adelaide homes and gardens. Not only this, but to bring more beauty, a sense of homeliness and security into private spaces.
2018 was a big year for Five Star! Laurie took on business partner…and cousin, Will Valenza, to assist in overseeing the Outdoor Blinds area of the business. “We wanted to become a true, all-encompassing one-stop-shop for all your outdoor living needs.” Laurie announced.
We now specialise in:
What just some of our happy customers are saying…
Our Five Star Team
Here at Five Star Outdoors we believe that great customer service is simply common courtesy and we pride ourselves on making you feel comfortable and confident in all your dealings with us. Our small in-house team consists of 3 terrific individuals :
Laurie Mallia – Owner/Operator
Will Valenza - Owner/Operator
Kellie Nankervis - Administration
We also engage a fantastic team of professional local installers and technicians to make your overall experience with Five Star an enjoyable and hassle free one. Take a look at some of the comments about our extended team…
Jan C said “The Installers were very efficient and friendly lot who enjoyed a laugh and a 2 hour drive to a small country town.”
Elizabeth says: “I highly recommend 5Star roller shutters, which were installed quickly and effectively on a 38 degree day. Instant cool. Professional and friendly Installers left everything neat, tidy, calm and cool”
Phillip said “Installation was tailored to suit our pergola and individual adjustments were made on the day with attention to detail.”
- 12 months on strap and winder
- 5 years on shutter
- 6 years on motor.
- 5 years on parts
- 10 years on the fabric.